Only Specialization can do a Good Job in Planning, Training, Supervision and Improvement

At the morning meeting of all management cadres on Aug 26, 2022, Mr. Wang took the abnormal case of A066 customer order as a reference, and explained that only specialization can do a good job in planning, training, supervision and improvement.

Judging from the abnormal investigation results of A066 customer orders, there is a certain gap between the team responsible for planning and training, and the personnel responsible for supervision and improvement and the company's "specialization, quality and professionalism". That is to say, the problems that occurred in the development and production process of A066 customer orders were caused by the insufficient degree of specialization of the technical and production teams. So, what is specialization? Specialization refers to the process in which an occupational group gradually conforms to professional standards, becomes a specialized occupation, and obtains corresponding professional status within a certain period of time. Specialization is an advanced organizational form of industry. It improves labor productivity and management level, improves product quality and reduces costs by concentrating similar products, organizing mass production, using advanced equipment and technology, and exerting the respective expertise of technology, management and operators.

Only specialization can do a good job in planning

Any activity requires planning, ranging from the long-term planning of a company to the manufacture of a glasses accessory. Technical planning, quality planning, delivery planning... For example, production process planning, it involves a lot of professional knowledge. The production process is compiled according to the product design documents and the actual situation of the enterprise. It is the main basis for enterprises to carry out production preparation, raw material supply, planning management, production scheduling, labor allocation, equipment management and tooling management, and is also a technical guidance document for processing, production and inspection of enterprises. Production process planning mainly includes process route design and process flow design. The design of the process route should take into account the rationality and scientificity of the process plan. The design scheme should fully consider factors such as cycle, cost and process balance while ensuring product quality. The process flow design should be refined and extended according to the process route design. In addition to ensuring the realization of the product, it should also consider whether it can be produced quickly and in batches. If these planning works are not supported by professional knowledge and professional skills, it will be difficult to ensure that a product is planned scientifically and reasonably, and it will be difficult to achieve high quality and high efficiency in the manufacturing process. Planning is the source. We often say that quality is planned. The same is true for various activities in enterprise operations. If the source work is not done well, it will be difficult to produce good results.

Only specialization can do a good job in training

In daily management activities, we often hear some management cadres put forward: because a certain employee is not competent for the job, it is necessary to organize a certain type of knowledge training in Qihang College. The demands put forward by these management cadres seem reasonable, but in fact they are dealing with work, or in other words, they are kicking the ball of the lack of skills of employees to Qihang College. Qihang College is the builder of the training system and the organizer of the training work. The composition of a training system mainly includes three parts: system, courses and lecturers. The system is the foundation, including training management methods, training plans, workflow, training evaluation, internal lecturer system and related forms. The course is the soul, including course design, courseware production, handout writing, course review and evaluation, etc. The lecturer is the carrier, and he plays the role of deducting the course. For on-the-job training, as a superior, you must play the role of a lecturer, that is, the mentoring system implemented by Ouhai. That is to say let the superior do the work of "passing, helping, and leading". The premise of doing a good job of "passing, helping, and leading" is that the superior must be professional enough. Just like a teacher must be familiar with the teaching materials, know how to record, and know how to teach. If the superior himself does not understand the operation logic of this module, is not familiar with the responsibilities and work content of each position in the department, does not understand the operation steps in the ERP system of this module, and does not master the scientific skills of imparting knowledge, how can he play the role of "preaching, teaching and learning"?

Only specialization can do a good job in supervision

Supervision is the process monitoring and management of the site or a specific link, so that the results can achieve the predetermined goal. The Heller's Law put forward by British management scientist H. Heller said that "without effective supervision, there will be no motivation to work". People are lazy, and the original meaning of management is to urge people to fight their own inertia and stimulate greater enthusiasm for work. In the modern enterprise management concept, enterprises must not only establish a scientific and effective incentive mechanism, but also have a corresponding scientific supervision mechanism. The incentive mechanism can help employees to strengthen their enthusiasm for work, but only incentives are not enough, and effective supervision must be carried out, so as to make employees "move". This method of supervision + motivation is the most effective baton in the hands of managers, which can effectively guide employees to work harder. In order to do a good job of supervision, managers must first be professional enough. As the saying goes, "A layman sees the fun, an expert sees the doorway". Therefore, we can't just stop at arranging or explaining the work of our subordinates, we must step into it. If you are not professional enough, you will not know whether the actual operation of your subordinates is consistent with the logic of planning; if you are not professional enough, you will not know whether the progress of the work is controllable; if you are not professional enough, it is impossible to correct deviations in time. Therefore, specialization is also a key element in process control and results realization.

Only specialization can improve

In the abnormal case of A066 customer order, the workshop management staff could not solve the problem and file the case to PE, but the improvement plan given by PE still could not solve the problem after verification by the workshop, this reflects that our technical team is not professional enough. In the operation of enterprises, there will always be problems of one kind or another. When the problem occurs, we need to find a way to solve the problem or make improvements. Improvement is divided into two categories, one is to make corresponding changes in the good aspects under the condition of completing the job requirements; the other is professional improvement, also called "innovation", continuous innovation and breakthrough is the ultimate goal of improvement. No matter what kind of improvement requires professional knowledge and skills as the basis. For example, after changes in quality levels, lack of training, and changes in working environment, managers or technicians must formulate corresponding improvements. Especially when dealing with abnormal abnormalities, managers must have the ability to respond to. One of the company's "Three Principles of Exception Handling" is "Never let go if practical preventive measures have not been taken and the processing results have not been verified." If you can only talk about problems without solving them, it is like bamboo shoots in the mountains; if you do not have professional knowledge and skills and understand the root cause of the problem, it is like scratching the itch; if you cannot develop practical preventive measures, it will make the problem "Wild fire, in spring".

Planning is the source. If the source work is not done well, it will be difficult to produce good results. If you are not professional enough, it will be difficult to sort out scientific and reasonable logic. As a superior, if you want to do the job of "passing, helping, and leading", you must understand the operation logic of this module, you must be familiar with the responsibilities and work content of each position in the department, and you must understand the operation steps in the ERP system of this module. It is necessary to master the scientific skills of imparting knowledge, so as to play the role of a mentor of "preaching, teaching, and solving doubts". Supervision is the process monitoring and management of the site or a specific link, so that the results can achieve the predetermined goal. If you want to do a good job of supervision, you must first be professional enough. As the saying goes, "A layman sees the fun, an expert sees the doorway". Whether it is dealing with exceptions or improving, we all need professional knowledge and skills to support. Only in this way can we formulate practical preventive measures, avoid the recurrence of problems, and achieve the purpose of improvement. The person in charge of each module must have a clear understanding of the professional status of the team to which he belongs, continuously improve the professionalism of yourself and your subordinates, and strive to build a "professional, quality and professional" team.