Talk the blame stops here again

At the morning meeting of all the management cadres in the multi-functional hall of the new factory, on March 19, 2022, Mr. Wang took the case of burr on the frames of the A032 customer as the topic, and expounded that the problem should follow the current principle, don’t leave the problem to others. Let every man skin his own skunk.

The day before yesterday, when I was inspecting the plastic finished product workshop, I found that there was burr on the frames of A032 customer, and at that time I called He Xu, the manager of the plastic department, Qi Fei, the deputy general manager of production, and Zhang Rui, the acting chief engineer, to the workshop to let them find out why there were burr on the finished product frames. The result of the investigation was due to cutting open did not deal with the result, Qi Fei also reported that the frames of the burr in the finished product workshop can also be dealt with. Today I want to talk about whether the burr can be disposed of, but I want to say: Why did the plastic nail hinge workshop not find it when it was cut open? If it was discovered at that time, why did the defective products flow to the finished product workshop? Why don't we follow the principles of the moment when dealing with problems, but leave them to others? The existence of the above phenomenon shows that some management cadres do not have the awareness of responsibility to stop here, and they have not carefully understood and conscientiously implemented the current principles proposed by the company. So, how do you end your responsibility here?

Deal with the problems should follow the “principle of the moment”.

The current principle is that “to solve any problems and anomalies we must solve them at the time, locally, and on-time, and we must determine them in a class; if the people present have no way to make a decision, we must inform the superiors, up to the highest level of the company.” At Monday's regular meeting of managers, I said: “Because in 2022, European and American countries force companies to move their supply chains from China to abroad, so we must cherish every opportunity.” Only if we perform well enough in research and development, delivery, quality and comprehensive service, can customers be reluctant to transfer. We must not 'hurt' the customer, because it is more important to stay in the green mountains than to cut firewood. "A032 customers are the world's largest brand operators and sellers of spectacle frames and lenses, with sales of €20 billion in 2021. A032 customers are one of the core strategic customers of Ouhai to break out of the blue ocean from the Red ocean. Cooperate with A032 customers, Ouhai is not the first time, we need have a learning and growth curve. We often say “quality = character + quality”, if there is any problem with quality, it will cause customer complaints and will cause customer unhappiness. We want customers to feel our sincerity of cooperation from the attitude of handling problems, the speed of response, etc., and experience that we are growing and progressing. Whether it is customer service or daily management within the enterprise, we should follow the principles of the moment, just like the traffic police deal with traffic accidents, should be on the spot, at the time, when the person to solve. Without this principle, we cannot achieve “Fast Action and results-oriented ”.

Don't leave the problem to others.

Similar to the phenomenon that the plastic frame is not clean when the cutting is open, there are many in daily production, such as the Yager plastic finished product is still helping the spray paint workshop to throw hemp points, the welding workshop is also helping the parts processing department to deal with surface problems, and the parts manufacturing workshop helps the mold department to repair the mold and so on. The normal management logic is: the plastic spray paint workshop treats the surface of the pockmark clean, only allow the product to flow into the finished product workshop. The accessories polishing workshop must treat the surface of the accessories well, the material can flow to the welding workshop. The welding workshop only needs to throw away the solder joints on the assembly line to directly enter the barrel. The mold used in the parts manufacturing workshop should be matched with the materials and sent to the workshop, not because the mold of the mold department is not done well, and the parts manufacturing workshop also needs to be repaired and repaired. These undesirable phenomena of leaving the problem to others are equivalent to killing pigs without shaving pig hair, going to the bathroom without flushing the toilet, and throwing garbage at the door of others' homes. The "three hearts" proposed by the company to the management cadres are that the grass-roots cadres should have a sense of responsibility, the middle-level cadres should have a sense of self-motivation, and the high-level cadres should have a sense of professionalism. How should the sense of responsibility of management cadres be reflected? That is to do your job well and not leave the trouble to others. Otherwise, it will increase the workload of other sectors, indirectly increase labor costs and affect output and efficiency. For example, the plastic finished product workshop helps the spray paint workshop to deal with pock marking, which will reduce the effectiveness of the plastic finished product, and cause unnecessary overtime for employees, because ineffective overtime will lead to employees not getting wages that match the working hours, which also indirectly leads to the low return rate of plastic finished product workshop employees. As a qualified management cadre (especially a grassroots cadre), first of all, we must do our own work well, do our part right, clean up the snow in front of our own door, and not leave the problem to others. When he became a qualified management cadre, he then considered helping others, which is what Mencius said: “Expend the respect of the aged in one’s family to that of other families. Expend the love of the young ones in one’s family to that of other families”.

Following the principle of the moment is that just like the traffic police deal with traffic accidents, they should solve the problem on the spot, at the time and when the person. Not to leave the problem to others, is to do their job well, do their part right, and clear the snow in front of their own doors. Only in this way can we achieve responsibility and achieve “Fast Action and results-oriented”.