Accountaility Should Take Into Account Motivation Ability And Attitude

At the general manager's office meeting on August 30, 2021, Mr. Wang expounded that the three factors of motivation, ability and attitude should be comprehensively considered in the accountability. Employees whose motivation is for customers and the front line, non explicit or outside the scope of ability, correct attitude and willingness to change can be exempted according to the actual situation. To create an atmosphere in which employees actively, actively and quickly solve problems.

Motivation

Motivation is the internal psychological process or internal motivation to stimulate and maintain individual activities under the guidance of goals or objects. It is guided by goals and expressed through task selection, effort, persistence of activities and verbal expression. With the development and growth of the enterprise, there are more and more cross departmental cooperation affairs. The speed of solving problems within the company is obviously slower, and there is no longer a quick way to turn around. Due to the standardization of management and the increase of processes, it is more necessary to stimulate the internal motivation of employees to do things. Only when employees have a strong sense of goal and the willingness to act quickly can they improve the execution and combat effectiveness of the team. When rebuilding the quality control team in 2021, the reason why the company promoted Zhou Wenjuan, Zeng Mei and other grass-roots cadres to QE is that they are a group of employees who want to do things, dare to tell the truth and are self-motivated. At this stage, their business skills may not be as good as external recruitment or the original QA, but after a period of training, I believe they can be competent. We should encourage these people who have a sense of purpose and action to work hard. In the process of their growth, as long as their motivation is good, they can act quickly and forge ahead actively. Even if they make some mistakes that do not violate the principles, we should treat them with an inclusive attitude, and will analyze and treat specific problems when judging and investigating responsibilities, And give the parties relief from corresponding liabilities.

Ability

Ability is the comprehensive quality reflected in completing a goal or task. The probability of a person making mistakes in a position is related to his ability. If it is the trouble caused by insufficient ability to the company, as a boss, we should not just spank, but should go deep into the actual investigation: is it caused by human factors or objective reasons that are difficult to avoid? Is it implicit or explicit? For example, for the problem of electroplating color difference, some large goods are very close to the color of sealing plate in the eyes of ordinary people, but when a customer has strict color requirements, color difference cannot be tolerated. As a boss, you should have empathy when dealing with problems. If I were to judge, would I make the same mistakes? For another example, last year, the YaGe team arranged for the production of class a quality orders for the fourth line of plastic finished products, which led to the return of customers due to surface problems. Through investigation, the fourth line of plastic products has been making orders of class C quality. Before producing products of class a quality, the quality department did not organize class a quality knowledge training for the fourth line of plastic products, nor did it evaluate whether the fourth line of plastic products has the qualification to produce orders of class a quality. For the workers of the fourth line of plastic products, their quality standard is the requirements of class C customers. This is a typical case of insufficient capacity. When determining the responsibility for such insufficient capacity, the company will reduce or even exempt the parties from responsibility according to the actual situation. For the superiors of the parties, the departments that make improper arrangements and the departments responsible for training, we should investigate the responsibilities for improper arrangement, improper planning or improper training.

Attitude

Attitude is a stable psychological tendency held by individuals towards specific objects (people, ideas, emotions or events, etc.). This psychological tendency contains the individual's subjective evaluation and the resulting behavioral tendency. Attitude is a tendency of will, that is, what we often call "willing or unwilling". Some management cadres are petty when dealing with problems. When personal interests conflict with organizational interests, they often deliberately procrastinate or hide for fear of responsibility. For example, the production workshop clearly knows that some abnormalities need to be replenished in order to solve them. Because it is afraid of bearing the economic responsibility for material damage, it hopes to repair and replenish. It does not deal with the abnormalities for a long time. The production manager will implement mandatory replenishment only after the business manager expediting period or the customer's delivery period complaint. We should resolutely stop these acts with weak subjective will and improper attitude, and intensify punishment. In work, it is inevitable to make mistakes. The key is that we should have improved thinking. We should also treat the first mistake and the repetition or repeated occurrence of similar mistakes differently. For first offenders, the company will give them corresponding opportunities to correct according to the actual situation; The company's attitude towards the situation where there is no willingness to improve and similar problems occur repeatedly is zero tolerance. In addition to requiring the parties to compensate for their economic liabilities in full, the parties or their superiors should also be deducted points or notified. For employees who can take the initiative to replenish materials, clean up, close out and deal with abnormalities in order to meet the needs of customers, the company will reduce or reduce the economic compensation liability according to the annual budget as long as the loss proportion is not exceeded.

Motivation is the internal driving force leading to the goal. As long as the employees' subjective will is to do things, all for customers, all for the front line and all for winning the war, even if make mistakes, we should analyze specific problems and treat them with an inclusive attitude. We should have empathy when judging the responsibility of personnel with insufficient ability, and make up for their lack of ability through training; We should adopt a zero tolerance attitude towards behaviors that do not focus on the interests of customers and organizations and have no willingness to improve.