Service of All Staff

At the general manager's office meeting on August 5, 2021, Mr. Wang once again expounded the service concept of all staff marketing.

As early as February 2006, the senior management of the company put forward the service concept of "All Staff-Marketing". The services mentioned here are not only for the quality, delivery and communication of guests, but also the services of surrounding departments to production units, the previous process to the next process and the management cadres to employees.

Service For Production

In 2014, the company began to implement the "Three-Hundred", requiring the logistics and production departments to arrange orders 100% according to the plan, implement them 100% according to the plan and complete tasks 100%. Seven years later, we still failed to achieve balanced production. Loose before and tight after monthly production and operation, that is, the yield achievement rate at the beginning of the month is low. At the end of the month, employees are required to work overtime every day to achieve their goals. Part of the reason for this bad phenomenon is the absence of services from surrounding departments. Such as unreasonable order arrangement, arranging some shelves with difficult process at the beginning of the month, and pulling some shelves with large quantity and simple process on the line at the end of the month in order to achieve the goal. Of course, in terms of the services provided by surrounding departments to production units, not only the logistics department is unsatisfactory, but other departments also have problems. In 2017, the company proposed "focusing on surrounding areas and strengthening production". It is means that "paying attention to surrounding planning and support capacity and strengthening production execution." Whether the executive power of the production front line is strong or not and can efficiently create output depends on the morale, courage and uprigtness, executive consciousness and team spirit of the production department on the one hand. On the other hand, it depends on whether the service work of surrounding departments is in place. For example, the engineering department should be scientific and rigorous in NPI planning, and should not let the products produce with diseases. The logistics department should do a good job in production planning and material matching to ensure that human, machine, material, method, environment and other resources meet production needs. The human resources department shall recruit personnel in place within the specified period according to the annual personnel plan, and shall not let the workshop tear down east walls to make up west walls. QiHang college and Standards Office should do a good job in staff training, solve the problems that employees know and don't know, and don't let employees implement blindly. The quality department shall do a good job in quality planning, analysis, training, supervision and improvement.

Service For Subsequent Processes

When the goal is clear and the resources provided by the surrounding departments to the production department are "Three-in-one", that is, the supporting facilities, materials and data are complete, the production department should go all out to complete the task and finish the daily work every day. Complete supporting means that the equipment, personnel, molds and fixtures provided to the production department are complete. Complete data means that the orders, drawings, operation instructions and sealing plates provided to the production department are complete. Complete data means that the materials of the previous process are sent to the Workshop on time, and the sequence is required to be transferred in full without leaving the mantissa. When an exception occurs in the previous process, the problem shall be handled according to the "current principle" and "exception priority principle", so as not to bring trouble to the next process. Present principle is to deal with problems at that time, locally and people. At the same time, a service conscious management cadre should not only do a good job on the same day, but also pay attention to whether the resources provided by him can meet the requirements of the next process. Especially before the previous day's shift, you should ensure that your post process or the served department has something to do the next day.

Service For Staff.

The service concept not only reflects the services of surrounding departments to production units and the previous process to the next process, but also reflected in the service of management cadres to employees. As grass-roots management cadres and machine adjustment personnel, we should ensure that employees have something to do at work, and enable employees to achieve human efficiency objectives in a balanced manner every hour. Instead of letting employees wait for technicians to debug the machine, material matching, first article confirmation half an hour before work. Therefore, the company requires grass-roots cadres and adjusters not only to complete the production task of the day before leaving work, but also to prepare the materials to be launched the next day or the next shift, confirm the first inspection of products in advance, and debug the machines and jigs. We should give full play to the potential of employees, ensure the salary of employees, and prevent employees from wasting their normal working time waiting. Of course, the service to employees should not only be reflected in work, but also in daily life. The service department shall handle the problems fed back by employees according to the current principles. For matters that need to be handled across departments, the supervisor or manager should collect the needs of the employees of the unit and the Department Supervisor or manager shall handle them centrally. Instead of letting employees run up and down and jump up and down like headless flies. This not only affects the work efficiency of employees, but also affects the normal work order of the company.

Service of all staff means that the value of “Making people feel amazing through service” rooted in the hearts of Ouhai people. Service of all staff is not only reflected in the service to customers, but also reflected in the enterprise through the service of surrounding departments to production units, the previous process to the next process and management cadres to employees. Only when the service consciousness is strong and the service work is in place, can we give full play to the employees' maximum potential, create the maximum output and achieve the organizational goals.