The buck stops here

On May 24th, 2021, at the regular meeting of managers on Monday, Mr. Wang Fenghua, the general manager, elaborated that middle and senior management cadres should recognize their responsibilities, penetrate resources, be good at making decisions, and meet problems, the responsibility should stop here.

Recently, some bad phenomena occurred in the company. For example, the health controller of the logistics department gave early warning on the delivery date and passed the responsibility to the production department through the way of project approval. The quality assurance department only analyzes the problem, but does not propose the direction for improvement to the production department or help the production department to find a way. The production manager has insufficient cognition of the target and does not take the initiative to integrate resources and complete tasks. The reason why these undesirable phenomena occur is that our management team does not have a clear understanding of their responsibilities, can’t stop the responsibility here, the habit of kicking the ball to others. So how does the buck stop there? I think we should start from the following aspects.

First, recognize responsibilities

For example, the logistics department is responsible for delivery time, the quality department is responsible for quality, the human resources department is responsible for recruiting, employing, educating and retaining employees, and the engineering department is responsible for the development and training of new products and technologies... Each department head should lead the team members to carry out the work according to the division of responsibilities and functional definition. As long as the problems related to the functions of the department are involved, they should be timely on the scene to understand the situation, analyze the problems and find out the solutions according to the embedded management mode. For individuals, a management cadre only really understand their responsibilities, will understand the work pressure does not come from the upper level, but because of the job responsibility definition to promote the parties from the heart willing to take responsibility, and the responsibility into active work pressure; A management cadre only really understand their responsibilities, will understand in the post of any problems are related to their responsibilities, must go to solve, and his boss is only playing a guiding and auxiliary role; Only when a management cadre has a clear understanding of his responsibilities can he truly understand that the responsibility stops here. When he finds a problem, he will take the initiative to solve it instead of passing the problem to other departments through the form of project approval and report.

Second, through resources

When a person has a clear understanding of his responsibilities and a clear positioning of his role from the heart, he will identify with the organizational concept and actively organize resources to achieve the goal. In recent years, in order to meet customer needs and the needs of the development of enterprises, the company organization structure and management processes for the adjustment and optimization, set up the central logistics, quality assurance, quality management, engineering, human resources, standard office departments and so on, its purpose is to reduce the work burden of production department, let professional people do professional, concentrate production department, scratching effect, output, This is also the company's strategic project "heavy peripheral, strong production" concrete embodiment. However, in the actual operation process, the head of the production department is becoming more and more unscrupulous, and the ability to integrate resources is also becoming weaker and weaker. For the production department, we set the goals at the annual strategy meeting. The head of the production department should organize the resources around the annual budget target and complete the task. He should not be indifferent because the HR department cannot recruit enough people, because the material supply of the logistics department is insufficient, and because the quality control department's responsibility determination is not timely, he should not deal with the abnormality. A know the buck stops here management cadre should revolve around organizational objectives, through the resources, all the factors that affect a goal all listed, to overcome one by one and has the resources make full use of existing resources, not through the coordination of external resources, to seek the superior help or assemblies to create conditions to complete the task.

 Third, good at making decisions

In the process of enterprise operation, there will always be some sudden problems. When we can't "defeat others without fighting" (that is, we can't prevent problems in advance), we should have the ability to solve problems quickly, and to solve problems quickly requires the ability to make decisions and courage. The Analects of Confucius · Xian Wen: "The gentleman's way is three, and I am incapable of how. The benevolent have no worries, the knowledgeable have no doubts, and the brave have no fears." "Courage" here does not only mean daring to fight, brave and good at fighting, but also means not afraid of problems, dare to face up to problems, and have the wisdom and courage to make decisions at the right moment. When it comes to management, too, a timid, indecisive approach to a problem will only exacerbate the problem and spread the tumor, resulting in lost business opportunities, reduced productivity and quality of customer service.

The responsibility stops here, is to ask the management cadres to recognize their responsibilities, encounter problems to take the initiative to find ways to solve the problem, will not beat the drum to pass flowers to others; Able to correctly understand organizational objectives, and lead the team to integrate resources to complete tasks; When he meets an emergency, he can face up to the problem, and he has the wisdom and courage to make a decisive decision without letting the problem get worse.