Small details make a big difference

On September 19, 2020, at the morning meeting of all cadres on Saturday, Mr. Wang Fenghua, general manager, took the case of Nose-Pad broken as the introduction, and elaborated that attention should be paid to details and be good at finding problems in work. Small details can often bring about great changes.

First. Find problems in details

After receiving the customer's complaint about the drop of nose-pad, the quality department investigated and traced according to the content of the complaint. According to the previous experience, it may be that the hole position of the wine cup became larger or the screw was not tightened due to plating stripping. According to the field investigation, it was actually the torus fracture reported by Zeng Mei in the production process. The initial judgment is actually an empirical mistake. We are not saying that experience is unimportant, but that we should analyze problems in a down-to-earth and in-depth manner, and let those who hear the gunfire express their opinions. Otherwise, you will take a detour in the process of retrospection, or even be in the opposite direction. Such as Zeng Mei, the front-line grass-roots management, from the perspective of resource integration ability, it is difficult to promote large-scale reform, but if we pay attention to the details of work, we can find problems from the details, and find solutions from the details. The company's management philosophy is "remind, feedback, summary". As for the detailed problems found in the enterprise, on the one hand, we require the management cadres to timely feedback and report for filing; on the other hand, we also hope that the grassroots cadres dare to adhere to the principles until the problems are investigated clearly, and the anomalies can be completely solved. In order to encourage grassroots cadres and employees to actively discover and report problems, the company will give corresponding rewards to employees who pay attention to work details and are good at finding problems, and even allow grassroots cadres to make some small mistakes that do not violate the principle. If every grass-roots management and front-line staff pay attention to work details, and are good at finding problems and reporting problems in a timely manner, then this kind of crowd gathering force can not only supplement the fields not covered by the system, process and system, but also fill the management loopholes or vacuum in the enterprise through collective wisdom and efforts. If you find problems in details, find ways from small things, step by step, there will be fewer and fewer problems within the enterprise, and the path of personal growth will be wider and wider

Second, Small details make a big difference

If the direct economic loss is calculated, it will cost more than ten RMB. Generally, the loss of more than ten RMB will not attract the attention of the quality department or the superior, and will not trigger the company's early warning system. However, these small abnormalities should also arouse our vigilance. They may be non accidental events, especially for standard parts such as nose-pad, wire-core and pad-arm. Once defective products appear, they are likely to be in batches, and the hidden dangers are often huge. Just like the cockroach principle, if a cockroach is found in your home, it means that one or two cockroaches have been hidden in your home. As the Chinese ancient saying goes, "a thousand miles of levee collapsed in an ant's nest.". Management work is the same. If you find a small exception, there are more problems hidden behind it, because if there is only one problem, it will not be exposed easily. When these small anomalies and incidents occur, we should pay more attention to the stories behind them. If we do not pay attention to it, it will cause customer complaints, bad comments, and even product off the shelf or return. In our work, we should not only guard against the gradual progress, but also adhere to the concept of "making a little progress every day, improving small things and achieving great benefits". A small drop of water can pierce a stone, and a small spark is enough to start a prairie fire. Perhaps a small change, but it can play a great impact and role, and even create great value for the company. There is no small matter to improve. Improvement is not necessarily a big case, a big action, or a big profit, which can be regarded as improvement.

I hope that you will pay attention to details in your work, find problems with your heart, report problems in time, and actively seek solutions. Everyone should start from the familiar daily work, start from the methods, tools, habits and other aspects, and bring about great changes in quality and quantity through small improvement over time, instead of "good" being small but not doing it