Solution to every problem is to look for the source and the logic

November 13, Our CEO Mr Sunny Wang showed that the first solution of every problem is to look for the source and the logical management concept, according to quality management department checked A012 customer’s one frame of the end-piece cannot fit temple.

1、Take the Bull by the horns. It’s a unavoidable that a sort of problems and challenges come to us when were taking management control. In fact what really beats us is not these setbacks but the attitude ignoring or escaping them that we take when facing these setbacks. It reminded me of a fable told by Liu Xiang in Han Dynasty: Jiu a kind of fierce animal meet a bird named Xiao living around water, and asked: where are you going?  I am moving to the East animals here hate my voice so that I want to leave. Xiao said。“Why not try to change your voice, if not, you may won’t be accepted by animals there. In our team it’s not hard to find that a lot people will chose the same attitude as Xiao do when all kinds of unfavorable things occurs. All of us should and must take positive attitude to problems when they occurs as the problems will still be here even though you ignore them or put them aside. On the contary, the passive attitude will amplify issues which will finally destroy company’s interest instead of eliminating them. So the correct thing we should do is bravely shoulder challenges and overcome them according to blow two principles: firstly, we should solve troubles rather than find our people in charge. Then, we should instantly solve problems.

2、Trace the roots to solve the problem. Ouyang Xiuyun once said: "those who are good at treating the sick heal what people’s sickness are; those who are good at rescuing drawbacks will stop the source of their drawbacks." For example, today, we found that the lug of A012 customer’s order does not match the drawing. When we investigate and analyze reasons, we should trace the source and follow the company's “three steps to deal with the problem”. First, check whether the standard is clear, that is, check whether the drawing is clearly marked, whether the parameters of the accessory drawing and the three views are consistent, and whether the BOM data is faulty or not. Second, whether there is any problem in the inspection process, that is, whether the inspection, modification, approval, issuance, and recycling of the drawings are carried out according to the process, whether the accessories are recognized as required, and whether the inspection of the incoming materials and the inspection of the process are completed are “three check”. The third is to judge whether it is human problem. In the process of internal control of the enterprise, people are the most critical factor. If there are problems caused by human factors, the necessary education and punishment should be imposed on the employees. We Often do not dare or unwilling to criticizing and punishing the employees for doing things out of the rules. In fact, sometimes the punishment of unruly employees is giving employees a little punishment on the surface . In fact, educating employees to take responsibility if they do not follow the rules, which also brings warnings to other members of the team.

3、Ideas at the outset to nip an evil in the bud .When we analyzing and solving problems, finding the truth of the accident out is not enough. The most important thing is to avoid the similar problems from happening again, which requires us to get the preventive measures fully prepared. In the terms of prevention, we should get prepared from two aspects. On the one hand, we need to make an accurate preventative measure according to the problems itself and prove it by experimental findings. That definitely is what the company required that no feasible preventive measures and treatment results did not verified is unacceptable. On the other hand, those responsible for the accident and their teams not accept a good education , which not allowed to exist. People are the first resource of enterprise operation ,  with the largest variable. It is the executor and guardian of the system and process. Any problem may involve people, so the responsible person and the team should be educated accordingly. Through case analysis, employees are made aware of the seriousness of the problem and the consequences of the randomness of the work, Through training, employees can truly master the way to prevent problems, and through criticism and education, they can instill the management concept of being rule-oriented and disciplined into employees' mind.

To sum up, when problems happen, we can't avoid it, instead, face up to the problem. When we deal with the problems, we need to find the truth of things, and also need to find the logic, which can do a good job of prevention. Only in this way there be fewer exceptions or problems within the enterprise, our team can grow and make progress in the future, the development of the company will be healthy and full of vitality.